Customer Testimonials
Everyone was super friendly and helpful. Matt Bigelow (our salesperson) & Derrick Weaver (finance) were professional and their guidance is very much appreciated. Morgan addressed all my questions promptly & satisfactory.
I was 20 min early for my scheduled appointment. They got me right in and finished in a timely manner.
Just finished my third-year annual free oil & change and tire rotation - great speed and accuracy by Joshua Scudders, service writer. I dropped off my vehicle before 8 am and it was ready by 11 am!
Great communication keep me updated on all the work details and mechanics work being completed on time
They do not listen to their clients. They reither have you get a loan from them and buy a car at a different dealership than sale you the car. It was unbelievable!
The dealer was fine. There extra fees are an unpleasant surprise.. Cash buyers are at a disadvantage.
Great service. Nail removed from tire and tire was patched. Wait time was what they said it would be.
Every time I go to Laird, they are always very friendly and helpful. Daniel and Todd are both so nice and never make me feel like I don’t know something like other dealerships can. They explain things very well and I would recommend choosing Laird Noller hyundai any day!
My tires almost fell off, and my oil was over filled. That could of caused a lot of other issues. Thabk God we are safe. But not going back.
Amazing experience, amazing guys! Would recommended over and over! Seamless process and walked away with exactly what I wanted!
Have never purchased a vehicle before from this dealership, each person i came in connect with was personable, knowledgeable and took all the time with us as needed.
Honestly we started off just a bit rocky, well that might be an understatement. However, they more than turned the situation around and made it into a positive one. I appreciate every single person that helped me get into this brand new car and my opinion has definitely been flipped for the better
The selection here is a bit limited with it being a little smaller but they worked very hard at getting me the vehicle I was looking for even though they didn’t have it in their stock.
Service department is great but after buying 4 or 5 cars there the sales department is drastically worse. The process is now pressuring and not a straight forward experience. It appears that they are going for the one time sale and not wanting to continue with long term sales. Sales wants to close the deal and quickly and get the customer out the door. A very negative experience compared to my previous 10 years buying cars there.
My only problem is, that I was promised a key fob and it’s over three weeks and still haven’t seen it. Another issue is, that prices on the Internet, are not matching up with the final price. Charges are added on in the sales process.
Great place to buy a car! Everyone was super friendly and willing to work with you to find your dream car
This dealership was fighting for my business before I had ever even stepped foot on the lot! I had inquired about a vehicle online and they were so helpful and competitive with another dealership I was working with. Their customer service and willing to beat anyone's price really impressed me and I have already recommended this dealership to a few of my friends in the market for new vehicles!
Great service ant no waiting for us. Pleasant people and they trat us well. Good
Excellent service. To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car
I actually worked with Omar, not Christian. Omar understood Robin and my desires on warranty and financing prior to our arrival and got us in and out within 20 minutes. It was an outstanding experience that I hope can be replicated with future interactions with Laird Noller Hyundai.
Friendly, knowledgeable and professional. Everyone made sure I was comfortable while waiting and kept me informed as to the progress.
Daniel is always very helpful and friendly He goes above and beyond to do the job He’s a great employee
Professional and efficient They were skilled to service the necessary changes my car needed Thank you!
I was told about the diagnosis fee when I dropped off my car. When Todd call my husband he said the charge was 609. Plus tax. When I went to pay for the repairs I was told it was 937. I questioned the amount and he told me that the amount he told my husband didn't include the diagnostic fee. Very miss leading. The whole price should be quoted so there is no surprise when paying.
Everyone was helpful, answered our questions and found us the vehicle that we were looking for. Got us into our price range also.
Fabian and team made the experience quick and simple. Omar in finance got stuff done in less than 30 minutes and news out the door. Appreciate all the work that went into getting me into my Santa Cruz.
I had to go through the better business bureau to get a second key fob the owed me. Josh Scudder is the only person who tried to help me.
POOR communication.
Had me fill out and pay for vehicle they hadn't procured, and then couldn't get. Then, forgot to call when they did find a vehicle.
Filled out sales tax information incorrectly so I couldn't get it registered. Waited a week for them to call me back, which they never did. Also developed a problem with vehicle that I called and was told someone would call back.
Went on their website and asked how I could get a call back. I did get a call back pretty quick. Unfortunately it was the Topeka Noller office that ... Read More DealerRater - May 16, 2025
I always have excellent service at this dealership. They all have amazing customer service and care about your needs.
Sales experience was fantastic and Eric was exceptional. Everything exceeded expectations until the Finance Office.
Joshua Schudder did it again. He took care of our needs and made it happen.
They are always a professional and courteous and treat me on my vehicle with respect
This dealership made my car-buying experience one that was straight forward, quick, and simple as compared to those I had in the past. Friendly and professional. Very nice.
Tyler Dark, Josh Hoke ad Joshua Scudder represent this dealership extremely well. I would have no hesitation recommending them to any of my friends.
Dalton and Matt were both wonderful. They made sure I got the exact car I wanted.
Everyone is very friendly and helpful. The service department was quick and efficient, and the communication is clear.
We came in to get our lift gate fixed. Joshua explained the process. Let us know what was covered by warranty. Made recommendations for further services we would need and was very helpful.
Excellent customer service and competent repair service was provided. It was a warranty repair and handled in a timely and efficient manner.
Friendly and competent. Worked quickly to identify the issue and then resolve. It was a warranty issue and no charge to me.
Joshua (I'm sorry, I can't remember his last name) kept me up to date on the status of my car throughout my service appointment, was extremely courteous, and broke everything down for me in a way I could understand. 10/10, perfect experience.
I had major issues with vehicle. They replaced my engine. A crack appeared in windshield, they fixed that as well. A very professional dealership and associates. Especially Joshua Schudder. I hope he will be recognized by MGMT. I will recommend them to anyone who needs assistance with their Hyundai. Thank you!
Quick and easy, very helpful and upfront Able to listen to me and assist when needed
Very professional and friendly, was easy doing business with them. Will definitely recommend then to friends.
Great service and a great team highly recommend. The team was very professional and informative:)
They were quick and communicated very well. I recommend to go here if you want someone who really cares about you and your car.
I took the car in for routine service. Josh checked me in and made sure I had a ride since my car was going to take a while. He called me when it was finished and explained the work they did. He was very helpful and friendly.
Everyone is always helpful! I refer them to all my friends. Their hours and locations make it convenient for me.
This was our 3rd attempt to get warrantee work...first 2 they wanted to charge us! Ughhh!
Good quality work and people. Appreciate the ride from and to the Hyundai Dealer and really liked that he drives the newer cars so we can see what they are like first hand and get his input on the car!
Sales process fairly painless. Eric was very helpful and personable. Needed a part replaced on brand new car, part came in the next day (days earlier than expected) and they got it serviced hours earlier than they thought. So far so good. Thanks!
Everyone is very friendly and helpful. They always make me feel welcome and even give my baby coloring pages to entertain her while I wait.
The service adviser was friendly and helped me very well and answered all my questions and concerned
I have no complaints. Unfortunately, I don't have more to add, so I am writing this to use up the rest of the words.
Cowen was a great sales person. He was knowledgeable and friendly. Answered all of my questions and followed up with me on the next business day.
Todd and all the staff at Laird Noller were absolutely amazing. They gave great advice and got the car back to us way quicker than we originally thought. I would not change a thing about the experience.
Josh went the extra mile and was very patient. Josh and a mechanic fixed the front part of my bumper that was dragging free of charge. I will start getting all my service done here.
I accidentally activated security and he walked me through it over the phone and took care of it .
It was an awesome experience. Cowen really sat down and listened to me to figure out what I wanted and then worked together with his coworkers to find it!
Great Everyone was super helpful and quick to get my car fixed. Loved it! Woohoo!
Excellent in every way. Helpful, friendly, and did exactly what I hope for. Thank you!
Joshua's very accommodating and was able to explain complex issues about my vehicle since I'm not that very knowledgeable with cars. My car is in good condition now after my last appointment.
This is the third time I have come to the Laird Noer hyundai service center and have been treated poorly. Todd was amazing and he tried to address all the issues on the other hand when he tried to fix my windshield wipers that were not going all the way down and went in the office and asked for assistance from the other gentleman they came back to my car spent a minute or so went back in the office and I was told oh we took pictures of when you came in earlier and your wipers were already up ... Read More DealerRater - Apr 26, 2025
Fast, friendly and knowledgeable. Todd made sure I knew what was happening with my vehicle while it was in the shop.
Had my first oil change, something wasn't right and we were leaking oil. They took excellent care of us and got things fixed up for us. Thank you
The mechanics were very helpful and do a great job taking care of my car every time
We choose to go to Laird Noller Hyundai in Lawrence. We found our car in Topeka but do the maintenance in Lawrence because that is where we live. Both locations are amazing!
Always great to work with. Efficient and thorough. Todd was very helpful in getting my service needs taken care of
Service department is always a pleasure to work with. Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop will have to be done at another Hyundai dealership that can complete repair start to finish on property.
Had to call after a couple months to get the title. Then when trying to tag the car we find out that the title is not clear for us to tag. Had to drive back to Lawrence to get another temporary tag till the title is fixed. Not a good experience
*AVOID THIS DEALER AT ALL COSTS*
I Purchased a vehicle From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles
I Returned The Vehicle The Next Day Because was Driving Strangely. I Was Gaslit And Told Nothing Was Wrong With it After Almost 3 Weeks. I Requested They Trade me Out With 5 Day Return Policy As Listed On There Website But They Declined.
I Brought it Back Again This Time With a Check Engine Light. They Claimed They fixed The Issue after Replacing the Head of motor.
I Brought Back 2 Days after This Service Because The Same issue ... Read More DealerRater - Apr 8, 2025
Grew service and terrific people top to bottom! They bent over backwards to help me out when they weren’t required to.
Elbron was an amazing and patient sales person to me. He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will recommend them to anyone looking for a vehicle. Thank you so much to the Laird Noller Hyundai team!!!
Elbron was great to work with!! If you are looking for a vehicle he will be great to work with!!
Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family.
I'm an 85 year old widow with a piston problem on the car. My son warned me it might be very expensive and to do nothing without contacting him. They looked it over, said it was a normal thing, not to worry, explained it and then didn't even charge me. The absolute confidence I have with them is amazing. They are great. Especially Todd
Be careful with the financing. I think there are still some unresolved overcharges. The way it was presented was close to fraudulent.
Honestly I was going to give Michael a rave review initially but I feel like what I'm told constantly changes even after purchase. When I spoke with Michael, with my parents there who could verify, we were told several different things but I understood it was just optimism throughout the process trying to get approved. The things that have changed after the fact that I don't appreciate though are, 1. There was a handle that needed to be replaced, I was not told that until the next week when I complained to a manager about Michael not telling me ... Read More DealerRater - Feb 14, 2025
Quick and simple. I came in to sit in a couple different options for commuters. Cowen helps find the perfect fit and didn't fight us on staying to make a deal the first day. We returned the next week to test drive and got the deal done
We just bought our fourth Hyundai Elantra in a row. Good car and good service.
They made the process stress free and made the process run smoothly. I would buy from them again.
Christian is the absolute best and I recommend working with him. He will get the best deal for you regardless of you choice to either lease or purchase.
I couldn’t be happier , thank you ti the laird noller team for helping me with my new vehicle I’m incredibly grateful
Great dealership, nice staff, no hassling and straight to the point. Made it very simple!
I had great experience with Derrick he is Very helpful and knowledgeable. Definitely recommended Thank you
Finance team is too aggressive and doesn't take no for an answer. I also wasn't told my hybrid isn't able to be a hybrid until Ford fixes their issue. Figure someone who sells the car should know that and let their customers know up front
Apr crazy but hope refinance after a while. But its alright i mean like yeah
Omar left a biter taste . He told us if we changed our mind about taking out extended warranty. . I called next morning . Was told we have to wait till car was paid off. Bring paper work from bank. Then we can cancel. I felt this was a misleading .Otherwise every thing was good . RaybHawk
Outstanding experience purchasing a car on line from Laird Nollar Hyundai. I was 1100 miles away, my salesman, Cowen Dougherty went above and beyond to take care of all my questions. There was a snow storm the day we talked and I wanted pictures of the car. Cowen dug it out and sent me plenty of pictures. He was a pleasure to work with.
Accidents happen but it's important to take accountability you won't find that here at this dealership, never responds to voice mails left, promises to call back but never does. Additionally their mistake and oversight almost lost me $1,500 with Geico Auto Insurance. Given the run around with every issue that came up can become very frustrating. It's important to find someone that's willing to do the work to get your vehicle up and running this is not the place this place is for the bare minimum. They repaired my vehicles so that the check engine light isn'... Read More DealerRater - Jan 31, 2025
Very helpful and knowledgeable helping up make a decision on a vehicle. The finance manager was awesome and everyone was great getting set up afterwards.
I saw a vehicle on their website that I was interested in. I didn’t realize that the vehicle was at the partner dealership in another town. They arranged to have the vehicle brought over to my local dealership so that we didn’t have to drive out of town to see and test drive it.
Quick & efficient service department. Convenient to have local shuttle service. Service kept me updated with status.
I always feel very welcomed when I enter the dealership and greeted with a smile each time.
Cowen was amazing to work with and made the buying process fabulous. Would definitely recommend him and the team at Noller Hyundai 💯!
Could have been great. Surprise cost items not disclosed on website and a post sale issue really soured the experience. Very happy with the vehicle.
Disorganized and hectic. They are good at pushing thru a sale but make sure your car has everything ready to go when you purchase. If not it’ll be xxxx from there. They know their process does not work.
I had a good experience at Noller Hyundai dealer in Lawrence. Everything went fine. Michael was very polite and attentive, I’m very happy with my car.
The best in the business, but highly recommend will be getting all my cars from him
I highly recommend Noller for your next vehicle purchase. The staff is very friendly, respectful, and professional. They will meet or beat other competitors' prices. They will work hard for you to meet your needs and get you in the vehicle of your choice. We're very happy we purchased our used Honda from them. Mike Olathe, KS
I worked with Leon, he was so real and honest with me and got me into my dream SUV! I HIGHLY recommend coming here to buy a car!! And definitely go to Leon, he’s the best car salesman I’ve ever worked with, it was a smooth an easy process!!!